Catalyst+ managed support
NetSuite support you can budget for and count on.
Support packages designed for the exact mix of functional, technical, and architecture support you need to keep NetSuite optimized.
The Catalyst customer portal turns scattered
NetSuite requests into visible, manageable work.
Included with every plan
Every Catalyst+ plan includes CAIA.
There is no separate CAIA contract to sign - it comes standard with the plan you already have.
Example promptWhat's blocking this month's invoicing?
12 contracts are ready to bill. 5 are stuck on missing PO numbers, 2 on unapproved time.
- CAIA included at every Catalyst+ plan tier.
- Works alongside your Catalyst+ support team, not instead of it.
- Answers questions and surfaces issues 24/7, between support sessions.
- Read-only by default - CAIA never changes anything without your say.
The support gap
NetSuite does not stop changing after go-live.
Backlogs grow, fixes stall, and as-needed help turns into unpredictable spend with uneven results. Catalyst+ gives that work a monthly operating lane.
Month-end report broke before the controller meeting.
The saved search changed, nobody owns it cleanly, and the person who built it is buried in other work.
A billing workflow needs one small change that is not actually small.
Configuration, scripting, approvals, and downstream reporting all touch the same decision.
A backlog item keeps moving because the business keeps moving.
The request is valid, but ad-hoc support turns every fix into a new estimate, queue, and handoff.
Why it works
Support that keeps momentum instead of reopening the same backlog.
CAIA works the backlog between sessions.
CAIA answers questions and surfaces issues around the clock, so problems get caught before they turn into next month's backlog.
The people solving the issue understand the workflow.
Catalyst+ is built for NetSuite work where configuration, scripting, reporting, integrations, and business process decisions overlap.
Support does more than keep the lights on.
Stabilize the urgent items, clear the backlog, and keep improving the system as the business changes after go-live.
Proprietary Catalyst SuiteApps come with the plan.
Support plans include access to Catalyst applications that can accelerate common NetSuite automation and workflow needs.
SuiteApps included
Support plans include access to Catalyst proprietary applications.
Sales Commissions
Automated Renewals
Invoice Print Modification
Transaction Line Fill
Service Contracts
Monthly plans
Choose the support capacity that matches the pace of change.
10hours / month
Keep NetSuite running clean.
A steady support rhythm for admin help, quick fixes, reporting changes, and small enhancements.
- Admin support
- Minor fixes
- Reports and saved searches
20hours / month
Turn backlog into shipped work.
More monthly capacity for teams with regular optimization work, technical needs, and active business requests.
- Enhancement backlog
- Workflow changes
- Technical troubleshooting
30hours / month
Operate and improve at speed.
Deeper support for organizations that need technical execution, architecture oversight, and continuous improvement.
- Architecture guidance
- SuiteScript and integrations
- Continuous improvement
Questions buyers ask
Make the support model clear before the next urgent request.
What can Catalyst+ hours be used for?
Use them for functional administration, configuration, saved searches, reports, dashboards, workflows, forms, scripting, integrations, troubleshooting, enhancements, and architecture guidance.
Is this only break-fix support?
No. Catalyst+ is meant to stabilize the urgent work and keep improving NetSuite over time, so fixes, enhancements, optimization, and guidance can share the same monthly lane.
Who does the work?
Catalyst+ gives you access to senior Catalyst NetSuite specialists across functional, technical, and solution architecture work.
Are Catalyst SuiteApps included?
Yes. Catalyst+ plans include access to Catalyst proprietary SuiteApps, which can help accelerate common automation and workflow needs.
Which plan should we start with?
Essentials is best for steady administration and small fixes, Growth fits regular enhancement demand, and Scale is for deeper technical work and architectural oversight.
What happens when a request needs more than support hours?
Catalyst can help separate what belongs in the support lane from larger project work, so scope, priority, and next steps are clear before work expands.
Let NetSuite keep moving
Bring us the backlog, the fixes, and the decisions that keep waiting.
Catalyst+ gives your team a senior NetSuite support lane with predictable capacity and enough technical depth to keep real work moving.
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